Cancel and Refund Conditions
Cancellation and Refund Policy
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION REFUND CONDITIONS
GENERAL:
1.If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2.Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the product they purchased.
3.Shipping fees, which are the cost of product shipment, will be paid by the buyers.
4.Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.
5.The purchased products must be delivered complete and in accordance with the qualifications specified in our auctions and with certificates, if any.
6.In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total price must be returned to the Buyer.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7.If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
8.The Buyer's membership is closed to new purchases and bidding transactions by the site administrator.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
9.After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
10. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; If the Buyer has made the payment in cash, this fee will be paid to him in cash within 14 days after the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from the cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
11.The buyer shall inspect the goods / services subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not receive from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the invoice must be returned to the seller together with the products without deforming the goods / service in any way.
RIGHT OF WITHDRAWAL:
12.BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organization at the address indicated by him, he may exercise his right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below.
13.SELLER'S CONTACT INFORMATION TO BE NOTIFIED OF THE RIGHT OF WITHDRAWAL:
Title : Mehmet Arslan
Address: Bostanci, Bagdat Cad. No: 511, 34744 Kadıköy/Istanbul
Kadikoy Istanbul
Phone :0532 100 43 53
Email : bilgi@arslanantik.com
DURATION OF THE RIGHT OF WITHDRAWAL:
14. The costs arising from the use of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, it is a condition that written notification must be made to the SELLER by registered mail, telephone or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
16.3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued).
17. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
19. If there is a decrease in the value of the goods due to a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to his fault. During the right of withdrawal period, the goods or product must be stored properly.
